Did the incident happen or get discovered within the last 72 hours?
The rescue desk prioritises cases inside the first 72 hours because evidence and bank actions are time sensitive.
72-Hour Rescue
Eligibility checklist
Confirm the incident is ready for rescue handling before you submit private evidence. Your answers are logged so TrustOps can monitor pass and fail patterns.
Have you reported, or can you report, to your bank within 24 hours?
CBN-aligned timelines depend on early bank notification. If you are outside 24 hours, explain the delay in the report.
Do you have at least one useful evidence item?
Examples include transaction reference, screenshots, beneficiary details, platform chats, or bank complaint references.
Can you submit without OTPs, PINs, passwords, recovery codes, or full card details?
TrustOps needs facts, not secrets. Remove credentials before upload or paste.