Trust Notes
Trust Notes translate recurring fraud, cybersecurity, and technology risk patterns into public safety guidance. They are intended to help people act more safely without overstating certainty or exposing sensitive reports.
Public guidance
Trust Notes are based on observed patterns and available signals. They are provided for awareness and prevention. They are not legal findings or formal accusations.
Published notes
Repeated reports show buyers and sellers being pushed to release goods or service access before payment is confirmed through the official platform.
Recommended action: Do not release goods, service access, or confirmation codes until payment is confirmed through the official platform or bank-verified channel.
Signals show a recurring pattern of cloned profile photos and near-identical display names used to redirect orders and deposits.
Recommended action: Verify the seller or provider through the official listing, profile, or published support route before paying or sharing confirmation codes.
Approved guidance for customers and Guild members facing requests to confirm arrival before the worker is on site.
Recommended action: Verify the artisan or service provider inside the platform before sharing any arrival code or service confirmation.
Public advisory for users seeing urgent requests to move protected payment or deposits to a private account.
Recommended action: Keep protected payment, deposits, and settlement steps inside the official payment path whenever possible.
